About Milestone

Milestone combines programme discipline with behavioural insight to strengthen collaborative delivery in complex construction and infrastructure environments.

The firm is led by Mick Underhill and Sally Calverley. Mick’s background as a Royal Engineer, followed by decades of senior commercial planning experience, shapes our disciplined, delivery-first approach. Sally draws on her Board-level experience and nearly twenty years of behavioural coaching to help leaders think clearly and act consistently under pressure.

That combination matters. It means we understand both the structural demands of major programmes and the human dynamics that determine whether plans actually hold.

But Milestone is not just the two of us.

Our wider team is trained to Milestone standards. Every planner and coach understands how intelligent planning, confident leadership and collaborative delivery contribute to performance. We work inside live programmes, often embedded within client teams, and we operate with the same discipline, discretion and collaborative intent wherever we are deployed.

We are collaborative by nature. Many of our team members work directly on client sites, navigating commercial realities and interpersonal dynamics daily. That requires strong communication, respect for boundaries and the ability to integrate into delivery teams while maintaining independent judgment. It also means we understand the pressures our clients face because we work alongside them.

Much of our work takes place in high-pressure or sensitive environments. We are accustomed to difficult conversations, tight timescales and significant commercial consequences. Clients trust us because we bring clarity without drama and structure without noise — helping teams move forward calmly and effectively.

Scroll down to meet the team.

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Our Team

Milestone operates as a cohesive delivery team. We share expertise openly, test ideas together and draw on each other’s sector knowledge and delivery experience to solve problems in practical, credible ways.

Our planners and coaches are trained to Milestone standards. We invest continuously in developing our people so that intelligent planning, confident leadership and effective collaboration are understood and applied appropriately within each engagement. Whether embedded as a planner or delivering leadership and behavioural support, a Milestone professional understands how to influence decisions and actions that affect delivery outcomes.

Many of our team work directly within client organisations across the construction and infrastructure sectors, including sensitive environments. We hold the appropriate security clearances for Ministry of Justice and Ministry of Defence projects and are accustomed to operating with discretion where confidentiality and operational security are essential.

Clients benefit from technical depth, sector understanding and disciplined thinking delivered by professionals who are comfortable inside live commercial and regulatory environments.

Knowledgeable. Supportive. Professional. Resourceful. Sustainable.

Good projects rely on good plans and good people. Our Milestone Qualities describe how we operate — and what clients can expect from us day to day.

They guide how we communicate, how we challenge constructively, how we support delivery teams and how we help leaders make decisions with clarity and confidence. We recruit, train and develop our people against our Milestone Qualities so clients experience a consistent, calm and practical approach — whether we are delivering a focused intervention or embedded within a live programme.

Because these are shared expectations, clients benefit from collective expertise, disciplined thinking and professionals who take ownership of the outcomes they influence.

"A truly dependable and collaborative organisation who raises standards, with strong leadership and guidance throughout the process” 
— current client Tier One - longstanding relationship